Integration Documentation

Welcome to Krisp! This guide will show you how to embed our beautiful, modern chat widget directly into your online store.

1. Getting Your Store Key

Krisp uses a secure key per store to ensure that your customer chats route directly to your agent dashboard.

What is a Store Key? Your Store Key is your unique Workspace ID. You can find it by logging into the Dashboard and copying the ID from the Settings page.

2. Installing the Widget

To install the widget, simply copy the HTML snippet below and paste it into the <head> or just before the closing </body> tag of your website.

<!-- Krisp Installation Snippet -->
<script 
  src="https://your-krisp-domain.com/widget/loader.js" 
  data-workspace="YOUR_STORE_KEY_HERE"
  defer>
</script>

Replace YOUR_STORE_KEY_HERE with the Store Key you generated from the dashboard.

3. Generating REST API Keys

If you wish to integrate your backend directly with Krisp (for example, to sync customer data, read transcripts, or automate messages), you will need a Secret API Key.

  1. Go to your Dashboard.
  2. Navigate to Settings → API keys.
  3. Click Generate key.
  4. Copy the key. Keep this safe! It grants full access to your store's data and will not be shown again.

Pass this key in the header of your requests: Authorization: Bearer YOUR_SECRET_KEY.