Live chat and AI support, with costs you control.
One shared inbox for your website chat. The AI answers from your help articles, hands the rest to your team, and shows what every reply cost - up to a cap you set.
One shared inbox for your website chat. The AI answers from your help articles, hands the rest to your team, and shows what every reply cost - up to a cap you set.
Everything below is in the product today.
Type any piece of a message - an order number, an email address, half a word - and the conversation opens at that exact message, with your words marked. Step from one match to the next, however far back.
Every AI reply is logged with its model, its tokens and its cost, conversation by conversation. Set a monthly and an hourly cap with a hard stop: at the cap, chats go to your team instead of going silent.
A chime and a desktop notification when a conversation needs you, even with the dashboard in a background tab. Never for the chat you have open, and one alert however many tabs you have.
One script tag on your site. The chat loads only when a visitor opens it, and brings images, a help tab with your articles, and a rating at the end.
Build flows in a visual editor, try one on a sample message before it goes live, and see every run in its history. Once a person takes a conversation, the bot stays out of it.
A visitor pastes an order number; your own server confirms it, and the purchase email, over a signed request before anything is shared. Your orders never live in Krisp.